Citations with the tag: FRIEDMAN, Nancy

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  • The phone doctor is in.
     // Indianapolis Business Journal; 7/10/95, Vol. 16 Issue 15, p2 

    Comments on the photograph of `Telephone Doctor' Nancy Friedman, included in the customer-service and telephone-skills training kit. Background on the service offered by Friedman for corporate America; Type of telephone held by Friedman in the photograph.

  • Fritinancy.
    Peters, Mark // Copyediting; Feb2012, p12 

    The article offers information on Fritinancy, a blog by branding expert Nancy Friedman.

  • Voice mail tip.
    Peters, Mark // Association Management; Feb96, Vol. 48 Issue 2, p38 

    Focuses on Telephone `Doctor' president, Nancy Friedman's advice on voice mail messaging. Suggested message to use when an individual is trying to get listeners' attention and to return call.

  • Prescribing good manners.
    Jarvis, Cheryl // Nation's Business; May94, Vol. 82 Issue 5, p18 

    Profiles Nancy Friedman, owner of the company Telephone Doctor. Impetus to Friedman's launching a career in teaching basic telephone skills; Revenue for onsite seminars; International business operation.

  • The problem with "no problem".
    Jarvis, Cheryl // Office Professional; Jul2011, Vol. 31 Issue 7, p6 

    The article focuses on in an issue of Nancy Friedman's "Monthly Communication" electronic newsletter in which she learns from several customers who do not like hearing the "no problem" phrase and therefore recommends changing more positive wording.

  • HABITS.
    Jarvis, Cheryl // PRWeek (U.S. Edition); Nov2010, Vol. 13 Issue 11, p8 

    The article offers information on Nancy Friedman PR president Nancy Friedman including her morning ritual, favorite city to travel to for business, and career achievements.

  • Adopt the "we are customers to each other" motto.
    Feiertag, Howard // Hotel Management (21582122); 1/1/2013, Vol. 228 Issue 1, p12 

    The author reflects on Telephone Doctor president Nancy Friedman's We Are Customers to Each Other (WACTEO) motto with regards to the hospitality industry and discusses Friedman's ground rules for WACTEO to help organizations improve the way they communicate with coworkers and customers.

  • Press `one' if you're frustrated.
    Feiertag, Howard // Secretary; Mar95, Vol. 55 Issue 3, p5 

    Reports on the findings of temporary staffing service Accountemps' survey on the use of voice mail systems. Difficulties encountered by users; Nancy Friedman's book `Telephone Skills from A to Z-The Telephone `Doctor' Phone Book'.

  • Levi's new `lifestyle' aim.
    Feiertag, Howard // WWD: Women's Wear Daily; 03/25/99, Vol. 177 Issue 57, p9 

    Reports that Levi Strauss & Co. has created a marketing services organization that will support the Levi's, Dockers and Slates brands of the company. Appointment of Nancy Friedman as vice president of marketing services.

  • 7 steps to service recovery.
    Feiertag, Howard // Office Professional; Apr2010, Vol. 30 Issue 4, p7 

    The article offers seven steps to service recovery for those in customer service position as recommended by Nancy Friedman, The Telephone Doctor. It says that when one answered the phone in behalf of the company, the person has accepted 100 percent responsibility to address the customer's...

  • Rocking in St. John's.
    Feiertag, Howard // Canadian Funeral News; Apr2014, p32 

    The article offers information on the Funeral Service Association of Canada (FSAC) convention to be held on May 20-23, 2014 at Delta Saint John's Hotel and Conference Centre in Newfoundland in which speaker Nancy J. Friedman will discuss on communications and customer service skills.

  • Journal story helps a hotel's reputation grow in Brooklyn.
    Ward, David // PRWeek (U.S. Edition); Jan2012, Vol. 15 Issue 1, p20 

    An interview with Nancy J. Friedman, president and chief creative officer of Nancy J. Friedman Public Relations, about the media goals of their clients, pitching "The Wall Street Journal" reporters to cover lifestyle/nightlife story, and the competition to secure nightlife coverage is presented.

  • QSC: Seven Steps To A Customer-Service Culture.
    Miodonski, Bob // Plumbing & Mechanical; Oct2008, Vol. 26 Issue 8, p10 

    Information about the Quality Service Contractors' power meeting, entitled "Maximize Your Sales and Marketing Skills, held in Milwaukee, Wisconsin from July 31 to August 2, 2008. Some participants of the event are Bob Sinton and Tom Grau of the Training Center for Sales and Business Development...

  • The Telephone Doctor Dispenses Advice.
    Skaer, Mark // Air Conditioning, Heating & Refrigeration News; 4/26/2004, Vol. 221 Issue 17, p51 

    Reports on the speaking engagement of Nancy Friedman, the owner of customer service and communication skills training firm at the 2004 Air Conditioning Contractors of America Conference in New Orleans, Louisiana. Discussion of customer services; Provision of telephone tips and customer service...

  • Customer service: Are salespeople ever going to get it right?
    Feiertag, Howard // Hotel & Motel Management; 10/6/2003, Vol. 218 Issue 17, p14 

    Focuses on the concerns of event planners about customer service in hotels in the U.S. Meeting program of Starwood Hotels and Resorts Worldwide Inc.; Aim of Starwood to improve consistency of meetings at its properties; Contact information of Nancy Friedman.

  • STOP CUSTOMER SERVICE MISTAKES.
    Feiertag, Howard // Motor Age; Jan2008, Vol. 127 Issue 1, p28 

    The article presents the worst customer automobile service mistakes compiled by Nancy Friedman, also known as Telephone Doctor. She stresses the need to maintain a good eye contact with the customer. She notes the need to be familiar with the products and services being offered. She also...

  • Telephone skills: How to handle accents.
    Niederkohr, Tschanen // Aftermarket Business; May2007, Vol. 117 Issue 5, p8 

    The article offers tips on developing telephone communication skills and dealing with different accents. According to Nancy Friedman, president of Telephone Doctor Inc., miscommunications are commonly caused by different accents, both international and domestic. Important points to improve...

  • Advisors Hear Encouraging Words At 13th Annual Luxury Travel Expo.
    Pike, Joe // Travel Agent; 1/16/2012, Vol. 339 Issue 9, p10 

    Information about the 13th Annual Luxury Travel Expo that was held in Las Vegas, Nevada on December 6, 2011 is presented. The event started with some words of encouragement from John McMahon, vice president of Questex Hospitality + Travel Group. Meanwhile, customer service expert Nancy Friedman...

  • QSC starts customer service training.
    Pike, Joe // Snips; Jun2008, Vol. 77 Issue 6, p55 

    The article reports on the new online training courses launched by the Quality Service Contractors (QSC) that will allow members and their employees to improve customer service skills without leaving their offices. Members can access the Telephone Doctor video training library taught by Nancy...

  • OLA 2008 Puts Focus on Working Smart.
    Pike, Joe // Vision Monday; 12/15/2008, Vol. 22 Issue 14, p68 

    The article discusses the latest business issues that the laboratory owners and managers are encountering in the Optical Laboratories Association's 2008 meeting and trade show. Attendees and suppliers of the meeting and trade show were able to share the latest in laboratory products and...

  • 4 Useless words.
    Pike, Joe // Debt Cubed; May/Jun2006, Vol. 21 Issue 3, p8 

    The article offers insights on how to make a sales call. According to Nancy Friedman, when making sales calls the use of words "Hi, How are you?" should be avoided. She considers it useless in sales marketing, particularly when using the telephone as a medium of communication. Friedman suggests...

  • Five Forbidden Phone Phrases.
    Mark Skaer // Air Conditioning, Heating & Refrigeration News; 4/17/2006, Vol. 227 Issue 16, p78 

    The article discusses the unacceptable phone phrases that may affect business operations as presented by Nancy Friedman, president of Telephone Doctor Customer Service. The author encourages an employee not to answer with "I don't know" even if the employee don't know something. He also...

  • Why name is so important?
    Mark Skaer // Flare (Pakistan); Oct2013, p30 

    The article reports on the significance of names for new business enterprises. It mentions its role in promoting companies as well as their presence online through their registration along with domain names in Uniform Resource Locators (URLs). An overview of the perspective of tagline developer...

  • CONTROLLING PERSONAL CALLS at the OFFICE.
    Mark Skaer // Debt Cubed; Nov/Dec2005, Vol. 20 Issue 6, p11 

    The article presents several tips to control personal calls at office by Nancy Friedman who is the president of the company Telephone Doctor. Friedman says that customers should not be waited upon if you are busy in personal calls. He gives some tips on ignoring personal calls while at work...

  • Everything You Must Know About Tampons (Book).
    Patzwald, Gari-Anne // Library Journal; 9/1/1981, Vol. 106 Issue 15, p1640 

    Reviews the book 'Everything You Must Know About Tampons,' by Nancy Friedman.

  • Levi Strauss seeks greater clout in media relationships.
    Cuneo, Alice Z. // Advertising Age; 3/22/1999, Vol. 70 Issue 12, p2 

    This article reports on the effort of Levis Strauss & Co. to find ways to maximize its relationships with the media, advertising agencies and other vendors in 1999. In one of its first moves, the jeans maker consolidated outdoor advertising placement with Outdoor Vision. Levi's traditionally...

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