Citations with the tag: CUSTOMER relations
Results 1 - 50
- Supplier as customer.
Yager, Ed // Executive Excellence; Jul97, Vol. 14 Issue 7, p12Outlines the practices directed toward strengthening the supplier relationship. Includes paying invoices on time; Avoiding costly bid process that drain the supplier's ability to be competitive; Avoiding wasteful bid processes that force the suppliers to absorb the cost of submitting bid after...
- Be a better bagel shop and you'll be rolling in dough.
Gitomer, Jeffrey // Business Journal (Central New York); 08/03/2001, Vol. 15 Issue 31, p13Features the experience of a customer with three bagel stores in New York, regarding customer satisfaction and loyalty. Einstein Bagel Place; Manhattan Bagels; Bruegger's Bagels.
- Settling for keeping the policyholder?
Prince, Michael // Business Insurance; 01/19/98, Vol. 32 Issue 3, p14HSites that customer relations is an element when deciding to fight for the business of a policyholder. Shaun Baldwin, a partner with the law form Tressler. Soderstrom, Maloney & Priess in Chicago; Factors which insurers look in claim disputes.
- Leave bad customers to someone else.
Mayer, Jeffrey // Central New Jersey Business; 6/28/95, Vol. 8 Issue 13, p28Offers business some guidelines for identifying good customers. Whether a bank customer who keeps a high minimum balance in his checking account is a good customer; Whether a credit card customer who pays his account balance in full every month is a good customer.
- Client retention drops serious profit to the bottom line.
Nucifora, Alf // Business Journal Serving Southern Tier, CNY, Mohawk Valley, Fing; 09/14/98, Vol. 12 Issue 19, p11SBNo abstract available.
- Psyching out a `satisfaction' strategy.
Nucifora, Alf // Discount Store News; 6/2/97, Vol. 36 Issue 11, p19Calls for mass merchants to combine technology and hard-won experience to excel at building customer loyalty. How retailers often undercut total store sales; Details on consumer price elasticity; Importance of brand and chain equity on mass retailers; Four key consumer segments; How suppliers...
- Not all customers are created equal.
Nucifora, Alf // Discount Store News; 6/2/97, Vol. 36 Issue 11, p19Advises mass retailers not to treat unequal customers equally. Effects of treating customers equally; Mass retailers lack of implementing programs to identify and reward their best customers; Steps in rewarding customers; Radio Shack and Service Merchandise customer information strategy;...
- 13 customer service facts.
Acunto, Stephen H. // Forum (10566937); Jun96, Issue 169, p68Presents certain facts concerning customer relations. Number of people a dissatisfied customer would contact to relate his bad experience; Comparison between the cost of attracting new customers and that of keeping an existing one; Premium paid on quality service.
- Hot tip.
S.G. // Inc.; May97, Vol. 19 Issue 6, p105Describes how Tom Siebel, chairman and CEO of Siebel Systems, makes sure employees always keep customers in mind. Comments from Siebel.
- What could we have done? There must be a better way.
Smolenyak, Megan // Journal for Quality & Participation; Jan96, Vol. 19 Issue 1, p24Features the ScoreCarding approach to customer relations for companies. Features of the approach; Steps in implementing the approach; Application of the approach by Procter & Gamble; Five relationship enhancing commonalities in implementing the approach.
- `Is the microphone on?'.
English, Lawrence K. // Machine Design; 12/10/93, Vol. 65 Issue 24, p158Stresses the importance of customer communication in managing products. Author's experience; Tech service calls.
- Insurers do respect public's privacy.
Di Liberto, John G. // National Underwriter / Property & Casualty Risk & Benefits Manag; 9/09/96, Vol. 100 Issue 37, p17Reports that American insurance companies have accepted their responsibility to secure and use consumer information judiciously. Discretion in the use of information such as personal credit histories, insurance claims data, real estate transactions, address and phone numbers.
- The culture of customer bashing.
Di Liberto, John G. // PHC Profit Report; 7/1/95, Vol. 3 Issue 13, p5Looks at the culture of customer bashing in many construction firms, as highlighted in a Bob Leibforth's article for the `FMI Management Letter'. Perception of the customer expectations as the source of problems instead of opportunities to provide exceptional service; Ability of customers and...
- Tip of the week.
Di Liberto, John G. // PHC Profit Report; 11/1/95, Vol. 3 Issue 21, p6Advises on identifying a business' most loyal customers. Giving considerations to loyal customers.
- 10 phrases your customers want to hear.
Di Liberto, John G. // PHC Profit Report; 2/15/96, Vol. 4 Issue 4, p4Presents a list of phrases customers like to hear. Includes a list of phrases people don't want to hear.
- Holding on to customers.
Teich, Irwin // Secured Lender; Jan/Feb97, Vol. 53 Issue 1, p20Offers tips on how to invest time and money into building customer relationships. How lenders can remain close to existing customers while building relationships that lead to new business growth; Identification of the three-phase selection process that customer go through, according to studies.
- Recommendations.
Widel, W.E. // Supervision; Jul92, Vol. 53 Issue 7, p11Presents recommendations on how to please customers. List of tips and guidelines on how to go about the recommendations.
- Tips for satisfying your service client.
Winsted, Kathy // Westchester County Business Journal; 05/05/97, Vol. 36 Issue 18, p13Provides several guidelines for the achievement of a satisfying service with ones's service client. Smiling; Creating a strong service culture; Training of all employees as customer relations specialists; Flexibility; Engaging in conversation with the customer.
- The loyalty factor.
Tucker, Robert B. // OfficePro; Feb98, Vol. 58 Issue 2, p22Discusses issues related to customer relations. Competition for customers in the credit card industry; Reason for poor customer loyalty to one particular company; Companies' overconcern about attracting customers; Customer loyalty as a critical issue in the business world; Benefits of customer...
- Build relationships by `making deposits'.
Michaelson, Gerald A. // Sell!ng; Aug97, Vol. 5 Issue 1, p7Discusses ways for building better relationships with customers. Aiming high; Using new communication tools; Sending good news; Suggesting commendations; Maintaining high visibility; Expanding contact list; Keeping in touch.
- Building customer relationships.
Fisher, Harrison // Sell!ng; Nov97, Vol. 5 Issue 4, p14Presents strategies in building customer relationships. Includes understanding customers' likes and dislikes; Sending greeting cards; Establishing rapport through golf.
- Developing a sales pipeline mentality.
Graham, John R. // Sell!ng; Dec97, Vol. 5 Issue 5, p8Presents the elements of building longer-term strategies in customer creation. Includes the treatment of the prospects as customers in the making; Ongoing prospect identification; Implementation of tactics for cultivating prospects; Demonstration of leadership. INSET: Building your pipeline..
- Being there for the long-term.
Gelenter, Ian M. // Sell!ng; Jul98, Vol. 5 Issue 12, p10Discusses how to maintain a customer's emotional commitment in a long-term relationship. How to build continuity in a long-term relationship; Benefits of active maintenance in a long-term customer relationship.
- Restaurant blues.
Gelenter, Ian M. // Corporate Detroit; Jul94, Vol. 12 Issue 7, p64Presents Marilyn's on Monroe nightclub owner Jerri Bensmiller's views on customer relations. Cover charges; Free food.
- An uncle's advice on customer relations.
Gould, John // Christian Science Monitor; 3/1/96, Vol. 88 Issue 66, p17Presents information on the author's experience with his uncle as a child, and the knowledge derived from this relationship. Description of how the author was brought up as a child; How his parents influenced his behaviour as an adult; How his vacation at his Uncle's home was spent;...
- Marketing: learning what customers really want.
Gould, John // Newsweek; 1/9/84 Supplement, Vol. 103 Issue 2, p70Factories have begun to shape their output to the requirements of the customers. When sales dry up, for one reason or another, management turns to marketing for answers.
- May I ask what it's about?
Gould, John // Management Today; Sep96, p13Reports that a direct contact to the chief executive officer of a company improves customer relations. Purpose regarding the advertisement of the phone number and face of Kwik-Fit's chairman-cum-chief executive Tom Farmer; Mark & Spencer's strategies in handling customers' comments; Direct...
- Talk of the town.
Griffin, Jill // Marketing Tools; Oct95, Vol. 2 Issue 7, p76Offers advice on gaining customer loyalty through word of mouth. Three advantages of a second-party endorsement; Four strategies on earning word of mouth; Tools needed in maximizing word of mouth.
- What are the ingredients in a customer/supplier partnership?
Griffin, Jill // Quality; Nov97, Vol. 36 Issue 11, p30Discusses importance factors in a customer and supplier partnership. Trust; Respect; Vision; Cooperation; Honesty.
- Accepting blame: When it makes good business sense.
Griffin, Jill // Getting Results...For the Hands-on Manager: Plant Edition; Jun97, Vol. 42 Issue 6, p5Discusses the importance for companies of taking the blame concerning problems of a customer. Motorola's formal five-step process for recovery from a bad situation; Characteristics of persons who have a knack for calming people down; Insights on how to train people for customer relations.
- Basic training.
Lynn, Jacquelyn // Entrepreneur; Dec95, Vol. 23 Issue 12, p66Advises on influencing the purchasing and consumption habits of company customers. Offering price reductions and incentives; Charging violation fees; Providing choices.
- The long haul.
Samuelson, Robert J. // Electric Perspectives; Nov/Dec96, Vol. 21 Issue 6, p12Focuses on the cultivation of long-term relations with customers. Importance of customer retention; Percentage of new businesses formed by companies.
- Customer taxonomy.
Ceurvorst, Robert W.; Kitaeff, Richard // Electric Perspectives; Nov/Dec96, Vol. 21 Issue 6, p56Discusses a way to label current and potential customers according to where they are in their evolution of commitment and availability. Loyalty concerns; Theory of decision-making; Psychological aspects; Company issues. INSET: Strike three..
- How do you really value your customers.
McKee, Bradford; Maynard, Roberta // Nation's Business; Aug93, Vol. 81 Issue 8, p8States that there is a gap existing between companies' actual and potential commitment to their customers. Four categories of business engagement with customers; Customer awareness; Customer sensitivity; Customer alignment; Customer partnership; Study by the consulting firm of Rath & Strong.
- Customers need training, too.
Barrier, Michael // Nation's Business; Oct95, Vol. 83 Issue 10, p74RFocuses on the importance of educating business customers. Achieving mutuality between businesses and customers by responding to each other's needs; Educating customers about performance with the right kind of product; Stepping up of employee training for businesses that educate their customers.
- Building your `customer portfolio.'
Barrier, Michael // Nation's Business; Dec96, Vol. 84 Issue 12, p45Looks at techniques used by companies to gain repeat customers. The advantages of customer retention including its cost effectiveness, due to clients' familiarity with the service and lack of price sensitivity; Suggested techniques for gaining repeat customers; The emphasis on customer service...
- Knowing when to walk away from a prospect.
Graham, John R. // National Underwriter / Property & Casualty Risk & Benefits Manag; 9/19/94, Vol. 98 Issue 38, p15Presents tips on how not to waste time negotiating with people who have no intention of buying a company's products. Profiles of non-prospective customers.
- Businesses must nurture customer relationships.
Redmond, Jack // Inside Tucson Business; 09/16/96, Vol. 6 Issue 25, p17Focuses on the importance of customer relations in running a business. Cost-efficiency of maintaining existing customers rather than acquiring new ones; Development of customer relations programs; Program frameworks; Need for an effective program purpose.
- Is anyone listening? Celebrating the customer.
Kelsey III, Thomas F. // Nation's Restaurant News; 4/11/94, Vol. 28 Issue 15, p26Offers guidelines on improving customer relations. Importance of listening to comments, complaints and praise; Guest retention program; Impact of customer service on business.
- Don't waste your time reading this.
Miller, Berna; Dortch, Shannon // American Demographics; Oct96, Vol. 18 Issue 10, p27Offers businesses tips on how to avoid making customers wait. Creating express lanes at stores; Getting consumers to read news materials without compromising the content.
- Customers: 100 million types and five key words.
Gittomer, Jeffrey // Business Press; 10/6/95, Vol. 8 Issue 23, p8Opinion. Discusses methods in classifying customers. Determination of customer characteristics; Combination of knowledge with experience; Selling skills.
- Set higher standards in customer relationships.
Holmes, Chet // American Salesman; Sep95, Vol. 40 Issue 9, p6Emphasizes the importance of rapport with a client in the success of a business. Need to set standards on customer relationships; Training modules for the theme building of rapport.
- Eighteen ways to turn buyers into believers.
Graham, John R. // American Salesman; May97, Vol. 42 Issue 5, p21Presents eighteen ways for businesses to transform their buyers into believers. Familiarization in customer's needs and business; Innovativeness; Good customer relations.
- Listen with a L.E.A.N. strategy to increase your sales.
Graham, John R. // American Salesman; Nov97, Vol. 42 Issue 11, p16Explains the various strategies for the proper expression of a salesperson's ability to listen to his customers. Listening to the customer's answers; Evaluation of what is exactly being said by the customers; Asking strategic customer focused queries; Avoidance of interrupting customer.
- Service-based competition.
Lapp, Janet E. // American Salesman; Sep98, Vol. 43 Issue 9, p27Looks at guidelines to follow for developing a strategy with a focus on customer needs. Reference to service-based competition; Information on selecting the right people to manage top customers; How to increase customer relations; Strategies used by several companies to observe customer needs.
- A tale of a fence, or the death of commodities.
Harari, Oren // Management Review; Nov96, Vol. 85 Issue 11, p16Focuses on the changing relationship between vendors and customers. Author's experience with a contractor who has agreed to build a fence around the author's pool; Value of consultation in contracting; Importance of creativity in contracting jobs.
- Customer participation in service specification and delivery.
Cermak, Dianne S.P.; File, Karen Maru // Journal of Applied Business Research; Spring94, Vol. 10 Issue 2, p90Explores the relationship between customer participation and perceptions of quality and satisfaction, as well as intentions to repurchase and refer under varying conditions of buyer experience and service settings. Effects of participation on future intentions; Effect of prior relationship on...
- Moments of truth.
Cermak, Dianne S.P.; File, Karen Maru // American Printer; May95, Vol. 215 Issue 2, p11No abstract available.
- How customer/supplier partnerships thrive.
Chaneski, Wayne S. // Modern Machine Shop; Jan96, Vol. 68 Issue 8, p48Discusses the elements needed in creating a healthy customer/supplier partnership. Good quality products and supportive services; Consistency of product value; Establishment of a relationship; Clear and realistic expectations; Good reputation in the industry.
- Why take sides?
Mount, Jeffrey // Inc.; Mar95, Vol. 17 Issue 3, p29Argues that when it comes to pleasing customers, it doesn't matter whether they're right or wrong, what matters is solving the problem. How the author came to realize that the business mantra `the customer is always right' is not only wrong, but that it isn't helpful to the business or the...
