TITLE

Customer Service Basics

PUB. DATE
May 2013
SOURCE
Business Soft Skills: Customer Service Basics;2013, p1
SOURCE TYPE
Trade Publication
DOC. TYPE
Video
ABSTRACT
Video length: 19:10. Having the correct customer service skills can maintain a company's image from loosing customers. Knowing how to handle frustrated customers and when to get a supervisor involved to resolve serious problems is all discussed in this role-playing and case study video.
ACCESSION #
88042317

 

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