TITLE

Phone Etiquette

PUB. DATE
May 2013
SOURCE
Business Soft Skills: Phone Etiquette;2013, p1
SOURCE TYPE
Trade Publication
DOC. TYPE
Video
ABSTRACT
Video length: 19:39. The phone is still an important form of communication. It can be the only contact a person may have with you. The impression you leave on the phone with a caller will stay with them long after the call is completed. Being professional and using proper phone etiquette is an absolute necessity in business. This video will teach the six rules in using proper phone etiquette.
ACCESSION #
88042045

 

Related Articles

  • The telephone as an invaluable tool. Lewis, Judy // Hudson Valley Business Journal;9/6/2010, Vol. 21 Issue 36, p5 

    In this article the author discusses the value of telephone in business communications. It suggests the need for phone calls to be answered with a prearranged greeting that includes the business name and the name of the person who is answering the phone. It also highlights the importance of...

  • WHAT'S THE POINT? Straub, Carrie // OfficePro;Jun2004, Vol. 64 Issue 5, p14 

    Offers tips for administrative professionals on communicating information to support decisions. Points to consider when communicating data; Suggestions for visual presentations; Factors to consider when giving electronic presentations.

  • Diamonds last forever; e-mail does, too! SAMUELS GIBBS, ADRIENNE // Ebony;Dec2009/Jan2010, Vol. 65 Issue 2/3, p34 

    The article offers advice on how to appropriately communicate in electronic mail (e-mail) messages at work. The tips include the importance of not libeling someone in e-mail, why criticism should be done via face-to-face communication, and jokes and sarcasm should be avoided in work e-mail, and...

  • Tech etiquette rules for work.  // Communication Briefings;Nov2013, Vol. 32 Issue 13, p3 

    The article presents proper etiquette on how to communicate electronically in the workplace including the need to keep away from other people's computers and limiting the use of headphones, adapted from the online article "8 Tech Etiquette Tips to Enforce in Your Office" by Amy-Mae Elliott.

  • An Introduction. Aritz, Jolanta; Bargiela-Chiappini, Francesca // International Journal of Business Communication;Jan2014, Vol. 51 Issue 1, p5 

    An introduction is presented to the articles in this issue on business communication in East Asia including an article on employment interviewing in China, an article on head nodding as communication in Japan and an article on communication in leadership of groups.

  • A WORLD OF COMMUNICATION: 1981-1991.  // Communication World;May/Jun2005, Vol. 22 Issue 3, pS7 

    This article presents information on the history of business communication profession. In 1981, International Business Machines Corp. introduces the personal computer and AT&T is dissolved for violating U.S. antitrust laws. International Association of Business Communicators' (IABC) Research...

  • Virtual Manners. Caudron, Shari // Workforce (10928332);Feb2000, Vol. 79 Issue 2, p31 

    Presents rules of business etiquette. Interviews with Judith Martin and Mary Mitchell on business etiquette; Guidelines on improving electronic-mail communication.

  • What Makes a Boss Too Formal? Meyer, Erin // Harvard Business Review Digital Articles;1/6/2015, p2 

    The article describes the ways employees and executives communicate in an egalitarian and hierarchical culture, including disagreeing with the boss openly, taking action without getting the boss' approval and following the hierarchical chain in communication.

  • Going Global. Ford, John A. // Communication World;May/Jun2005, Vol. 22 Issue 3, pS6 

    This article focuses on the business of professional communicators. Even if a corporation seems to have a clearly defined national or local interest, owners are in the global arena — whether they realize it or not, and even whether one cares or not. If the company has a web site, it is...

Share

Read the Article

Courtesy of VIRGINIA BEACH PUBLIC LIBRARY AND SYSTEM

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics