Ramberg, John S.
January 2001
Encyclopedia of Operations Research & Management Science;2001, p836
Reference Entry
The article discusses total quality management (TQM). TQM is a management and operations philosophy which is focusing on the quality and the development of techniques for achieving customer needs and satisfaction. TQM was only adapted by western companies from the Japanese. The six sigma model of the TQM was developed by Motorola.


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