TITLE

TOTAL QUALITY MANAGEMENT

AUTHOR(S)
Ramberg, John S.
PUB. DATE
January 2001
SOURCE
Encyclopedia of Operations Research & Management Science;2001, p836
SOURCE TYPE
Book
DOC. TYPE
Reference Entry
ABSTRACT
The article discusses total quality management (TQM). TQM is a management and operations philosophy which is focusing on the quality and the development of techniques for achieving customer needs and satisfaction. TQM was only adapted by western companies from the Japanese. The six sigma model of the TQM was developed by Motorola.
ACCESSION #
21891970

 

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