TITLE

e-mail response management

PUB. DATE
April 2016
SOURCE
Computer Desktop Encyclopedia;Apr2016, p1
SOURCE TYPE
Encyclopedia
DOC. TYPE
Reference Entry
ABSTRACT
A set of applications for managing large amounts of e-mail from customers and prospects. Such systems distribute the messages to appropriate users and agents and keep track of their responses to ensure requests are answered. They also provide detailed metrics of message volume and response times.
ACCESSION #
114218377

 

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