TITLE

Serving up a sense of satisfaction guaranteed

AUTHOR(S)
McHale, Jo
PUB. DATE
June 1996
SOURCE
People Management;6/27/1996, Vol. 2 Issue 13, p56
SOURCE TYPE
Periodical
DOC. TYPE
Product Review
ABSTRACT
Evaluates the `Power to the Customer Publisher,' a Compact Disc-Read Only Memory (CD-ROM) and a self-study workbook aimed at helping organization to improve their customer service. Three sections of the course content; Five-stage sequence of the program for successful empowerment; Self-development activities contained on the programme.
ACCESSION #
9710303808

 

Related Articles

  • Lily Tomlin's take on customer service. Smith, Bob // Management Review;Jul94, Vol. 83 Issue 7, p17 

    Presents a video training medium for customer service featuring comedienne Lily Tomlin. Emphasis on customer service; Willingness to become one with the crowd; Satisfaction of both business and professional needs; Combination of perspectives on business and acting; Research on the topic of...

  • Audiovisual media: Computer software. Simpson, Carol // Booklist;Jul95, Vol. 91 Issue 21, p1893 

    Reviews the computer software Graphs & Tracks, by The Academic Software Library.

  • New certificate program at Cayuga Comm. College.  // Business Journal Serving Southern Tier, CNY, Mohawk Valley, Fing;09/15/97, Vol. 11 Issue 19, p26 

    Reports on Auburn, New York-based Cayuga Community College's Business and Industry Center's offering of a customer service certificate program called `Agility Through Quality.' Schedule for different modules of the certificate program.

  • Tough customers. Stodder, Gayle Sato // Entrepreneur;Feb1995, Vol. 23 Issue 2, p58 

    Provides tips on the right way of dealing with client problems in entrepreneurial work.

  • Service with a smile. Fitzpatrick, Eileen // Billboard;11/5/94, Vol. 106 Issue 45, p100 

    Reports on Sight & Sounds Distributors' course on customer service in the United States.

  • Zurk's Alaskan Trek. Crisci, Gerald // Instructor-Intermediate;Mar1997, Vol. 106 Issue 6, p82 

    Reviews the educational software Zurk's Alaskan Trek from Soleil Software Inc.

  • THE CHILDREN'S WRITING AND PUBLISHING CENTER.  // School Library Journal;May89, Vol. 35 Issue 9, p52 

    Reviews the computer software, 'The Children's Writing and Publishing Center.'

  • Home movie-making tools. Moore, Philip // Australian PC User;Oct2011, Vol. 23 Issue 10, p54 

    The article evaluates several video editing software including the Avid Studio from Avid Technology Inc., the Magix Movie Edit Pro 17 Plus from Magix AG, and the Adobe Premiere Elements 9 from Adobe Systems Inc.

  • Facts On File World News CD-ROM. Roberts, Randall L.; Kohl, David F. // Reference & User Services Quarterly;Fall98, Vol. 38 Issue 1, p84 

    Reviews the computer software Facts On File World News CD-ROM.

Share

Read the Article

Courtesy of VIRGINIA BEACH PUBLIC LIBRARY AND SYSTEM

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics