ABN AMRO: Differentiation Through Customer Service in the Financial Services Sector

August 2007
CRM Magazine;Aug2007, Vol. 11 Issue 8, p9
Trade Publication
Product Review
The article reviews the customer service software suite, eGain Serviceâ„¢.


Related Articles

  • Does Your CRM Measure Up? Gregory, Kip // Advisor Today;Sep2002, Vol. 97 Issue 9, p118 

    Discusses guidelines to customer relationship management (CRM). Development of a road map; Selection of a CRM software; Identification of the client's important life goals.

  • Top Industry Awards for Relate Software.  // Accountancy Ireland;Dec2011, Vol. 43 Issue 6, p92 

    The article announces the 2011 AccountingWEB Software Satisfaction Awards given to Relate Software in two categories such as Best Practice Management Software and Best Small Medium Enterprise (SME) Customer Relationship Management (CRM) Software for its CRM and Practice Management software...

  • E-BIZ APPS AIMED AT THE SMB CUSTOMER. Ferguson, Renee Boucher // eWeek;4/1/2002, Vol. 19 Issue 13, p17 

    Small and medium-size businesses (SMB) need enterprise software to help them run their businesses as much as larger companies, but most of these organizations don't have the financial and technical resources to operate standard enterprise-level offerings. SAP AG has joined the slate of...

  • Entellium: A la carte CRM. Caton, Michael // eWeek;9/20/2004, Vol. 21 Issue 38, p64 

    Reviews the customer relationship management services software CRM from Entellium Investments Ltd.

  • Cutting Paper Saves £80,000. Thomas, Daniel // Computer Weekly;12/5/2002, p16 

    Reports on the application of customer relationship management software from software company Oceanus at Cumberland Building Society in Great Britain. Reason for implementing the software; Benefits of the software for the company.

  • RightNow Brings Sales to Service. Borck, James R. // InfoWorld;10/4/2004, Vol. 26 Issue 40, p16 

    This article reports on the launch of RightNow CRM 7.0, an integrated customer relationship management suite that builds on the e-services framework of RightNow Technologies. The suite will be available in a hosted implementation or for on-premise deployment. Although RightNow Sales tend to be...

  • IBM's Corepoint Offers Consolidated CRM Suite. Gray, Lloyd // PC Week;11/16/98, Vol. 15 Issue 46, p84 

    States that Corepoint Technologies, a spinoff of IBM, has developed the Corepoint suite, a suite of applications for managing the life cycles of customer relationships. Components in the suite and what they each do; Pricing; How the suite brings together IBM resources which were spread...

  • Microsoft to propel CRM. Callaghan, Dennis // eWeek;12/22/2003, Vol. 20 Issue 51, p12 

    While experiencing growing pains related to its 10-month-old Microsoft CRM product, Microsoft Corp. is pushing ahead with technology enhancements to the customer relationship management software suite for small and midsize businesses. Microsoft over the next 16 months will add integration,...

  • SAP: CRM on demand finally hits town.  // MarketWatch: Technology;Mar2006, Vol. 5 Issue 3, p11 

    The article focuses on the release of SAP AG's customer relationship management solution. It is centered on salesforce automation, but the company plans to integrate the marketing and service aspects of CRM later in 2006. The CRM application uses the same data model as mySAP CRM. It will be...

  • SAP: CRM on demand finally hits town.  // MarketWatch: Global Round-up;Mar2006, Vol. 5 Issue 3, p188 

    The article reports the announcement of SAP AG's customer relationship management on demand offering. The product, aimed at medium-to-large enterprise, will be an integrated solution and will complement the company's mySAP suite. The product is zeroed in on salesforce automation. This includes...


Read the Article

Courtesy of

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics