TITLE

RE: TOOLING

AUTHOR(S)
Beasty, Colin
PUB. DATE
January 2007
SOURCE
CRM Magazine;Jan2007, Vol. 11 Issue 1, p46
SOURCE TYPE
Trade Publication
DOC. TYPE
Product Review
ABSTRACT
The article describes several computer software that monitors the balance between call volumes and quality of service from NICE Systems, Verint and Witness Systems.
ACCESSION #
23674971

 

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