Scenes to be believed
- Rx for Reading. Garcia, Lisa // Language Magazine;Aug2009, Vol. 8 Issue 12, p44
The article reviews the Reading Analysis and Prescription System (RAPS) 360 MindPlay Software.
- eShare NetAgent adds essential support to Web sites. Kvitka, Andre // InfoWorld;04/19/99, Vol. 21 Issue 16, p59
Reviews the online customer support software eShare NetAgent 2.1 from eShare Technologies Inc.
- Save time and money with CleanTelligent. // Cleaning & Maintenance Management;Jan2009, Vol. 46 Issue 1, p22
The article reviews CleanTelligent web-based customer service and quality management tracking software.
- UpShot ESP: Workspace for closing deals. Apicella, Mario // InfoWorld;09/25/2000, Vol. 22 Issue 39, p84
Evaluates UpShot Extended Service Plan (ESP), a service and set of applications for customer relationship management. Features of the software; Functionality; Advantages.
- Serving up a sense of satisfaction guaranteed. McHale, Jo // People Management;6/27/1996, Vol. 2 Issue 13, p56
Evaluates the `Power to the Customer Publisher,' a Compact Disc-Read Only Memory (CD-ROM) and a self-study workbook aimed at helping organization to improve their customer service. Three sections of the course content; Five-stage sequence of the program for successful empowerment;...
- Service management tools for field work. Feldman, William; Feldman, Patti // Contractor Magazine;Jul2007, Vol. 54 Issue 7, p40
The article reviews two software for contractors including the Electronic Service Control for tracking customers and service history and FreshBooks online invoicing and time-tracking solution.
- New Benchmarking Tool Measures Customer Experience. // ABA Bank Marketing;May2012, Vol. 44 Issue 4, p34
The article presents an evaluation of CEBenchmarks, a computer program for research on customer services created by the company Maritz Research.
- Improving Customer Service. // Marketing Research;Sep89, Vol. 1 Issue 3, p67
Reviews the information system software Improving Customer Service.
- Service Aptitude. Dijulius, John // Sales & Service Excellence Essentials;Feb2006, Vol. 6 Issue 2, p12
Focuses on the role of service aptitude in delivering customer services. Definition of service aptitude; Contribution of training to aptitude; Use of a Service Aptitude Test in service training.