TITLE

Shafer: Industry should start spreading the love

AUTHOR(S)
Russell, Thomas
PUB. DATE
December 2007
SOURCE
Furniture/Today;12/10/2007, Vol. 32 Issue 14, p16
SOURCE TYPE
Trade Publication
DOC. TYPE
Proceeding
ABSTRACT
Information about the topics discussed during the 11th annual Furniture/Today Leadership Conference held in Palm Beach, Florida in December 2007 is presented. Comedian, author, and human relations expert Ross Shafer has emphasized the importance of empathy on the success of a business, particularly on the furniture industry. He asserts that empathy works in providing the customers what they want. Shafer elucidates the need to consider the perspective and point of view of the customers.
ACCESSION #
28526206

 

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