Statistically Speaking

August 2006
CRM Magazine;Aug2006, Vol. 10 Issue 8, p16
Trade Publication
The article presents some statistical facts related to customer relationship management (CRM). In 2005, worldwide CRM software revenue totaled $5.7 billion. U.S. households that subscribe to bundled communications services are anticipated to reach 85.4 million by 2010. According to a study conducted by Nielsen Norman Group, people using business to business Web sites accomplish what they intend to do only 58 percent of the time compared to 66 percent of the time for consumer electronic commerce sites.


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