TITLE

Statistically Speaking

PUB. DATE
June 2006
SOURCE
CRM Magazine;Jun2006, Vol. 10 Issue 6, p16
SOURCE TYPE
Trade Publication
DOC. TYPE
Other
ABSTRACT
Presents statistics related to customer relations management as of June 2006. Growth of state and local spending on information technology from 2006 to 2011; Increase in call center agent positions within Mexico by 2010; percentage of chief executive officers and chief medical officers who had used text messaging to support aspects of their business.
ACCESSION #
21102790

 

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