Why CUs Should Be Bringing Payments In House

Davis, Bob
November 2010
Credit Union Journal;11/22/2010, Vol. 14 Issue 47, p8
Trade Publication
In this article the author discusses the use of in-house system by credit unions (CUs). He believes that there are several areas where the benefits of the system come in front including efficient member service, protection for CU and its members, and improved operational efficiency. He says that with in-house system, front-lined employees have the right to decide on matters such as payment deadline since the information they need is readily accessible.


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