Our Experience: Strong Foundations Accelerate Change in Diversity and Cultural Competence

Fustis, Mark; Alexander Jr., Gordon; Plaster, Sue
March 2010
Frontiers of Health Services Management;Spring2010, Vol. 26 Issue 3, p45
In this article the authors discuss the diversity and cultural competence initiative of the Minneapolis, Minnesota-based Fairview Health Services. They emphasize that they hired a director of diversity and established a central office of diversity for the system as well as asked their patients about their race or ethnicity, primary language preference for healthcare and spiritual affiliation. They mention the key levers for diversity change including community involvement in diversity.


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