TITLE

Freed enterprise

AUTHOR(S)
Butler, Mark
PUB. DATE
July 2010
SOURCE
People Management;7/1/2010, p15
SOURCE TYPE
Periodical
DOC. TYPE
Opinion
ABSTRACT
The author reflects on his conversation with an old friend about his friend's decision as a managing director (MD) of her organization to delegate more work to her staff alter her organization's culture. He explains that his friend's decision started from the one-on-one interviews she conducted with employees, wherein she found out that the employees' opinions have been neglected by management. He also mentions the book "Employees First, Customers Second," by Vineet Nayer.
ACCESSION #
52367712

 

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