Freed enterprise

Butler, Mark
July 2010
People Management;7/1/2010, p15
The author reflects on his conversation with an old friend about his friend's decision as a managing director (MD) of her organization to delegate more work to her staff alter her organization's culture. He explains that his friend's decision started from the one-on-one interviews she conducted with employees, wherein she found out that the employees' opinions have been neglected by management. He also mentions the book "Employees First, Customers Second," by Vineet Nayer.


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