Gibbins-Klein, Mindy
April 2010
Training Journal;Apr2010, p11
Trade Publication
In this article the author reflects on the potential of people to become thought leaders inside and outside their organizations in Great Britain. She says that the growth of the choice of method, delivery and the number of training providers implies that clients have more options and should get better services. She notes that people will be called thought leaders if they consistently provide excellent value and reveal their unique qualities.


Related Articles

  • Whole Leadership. Philpot, Stacey // Leadership Excellence Essentials;Jul2010, Vol. 27 Issue 7, p6 

    The article discusses the concept of whole leadership in light of rising customer expectations, increasing competitive pressures, and greater uncertainty. It explains how whole leaders use their head, heart and guts to succeed. Partial leadership is defined in terms of relying heavily on one of...

  • Follow the service leader. Kislik, Liz // Multichannel Merchant (Penton Media, Inc.);Nov2005, Vol. 1 Issue 7, p45 

    Discusses the concept of service leadership. Skills that must be employed by service leaders; Purpose of applying service strategy; Tasks of service leaders.

  • Cancellation of the paper: MANAGING CUSTOMERS AS INVESTMENTS. Rai, Usha Kiran // Serbian Journal of Management;2013, Vol. 8 Issue 1, p131 

    A letter to the editor is presented about the article "Managing Customers As Investments" by Usha Kiran Rai in a 2007 issue of the journal, as well as a response by the editor-in-chief regarding the decision to cancel the paper.

  • THE 'YOU FIRST' APPROACH:GETTING OTHERS TO CARE ABOUT YOUR MESSAGE. Kuzmeski, Maribeth // Retirement Advisor;Sep2014, Vol. 15 Issue 9, p26 

    The article discusses developing warmth and connection to make prospective customers care to listen to a seller's message thus contributing to higher sales and better leadership. It offers three tactics to cultivating customer relationship which are giving an authentic smile for a positive first...

  • Customer Service From Hell. Brandt, John R. // Industry Week/IW;May2008, Vol. 257 Issue 5, p88 

    The author reflects on the effort of the customer service representatives (CSR) who responded the time when his luggages were lost in India. He suggests that CSR should know how to deal with angry and disappointed people. He mentions a certain supervisor of the CSR who expresses her concern but...

  • Inspire Customers. Champy, James // Leadership Excellence Essentials;Mar2010, Vol. 27 Issue 3, p4 

    The article discusses convenience and economy as the author observes that growing companies have company-wide ambitions for steady growth, make decisions driven by customer needs and behavior governed by culture. The author defines the rules of engagement by illustrating the experience of...

  • Beyond accountability. ASHBY, MIKE // NZ Business + Management;Oct2015, Vol. 29 Issue 9, p42 

    The article discusses the need for leaders to create a culture of responsibility. According to the author, this kind of culture includes accountability. The differences between responsibility and accountability are explained. The author notes that responsibility has a higher purpose than...

  • Celebrating the obvious. Southon, Mike; West, Chris // Director (00123242);Jan2007, Vol. 60 Issue 6, p18 

    The article discusses the beermat approach to business. It emphasizes the importance of having fun in businesses. It explains the significance of clarity in all levels--clarity in direction, clarity in leadership and clarity in communication. It discusses how to keep the focus of the business on...

  • SPA RETAIL. Minton, Melinda // Spa Management;Jul2007, Vol. 17 Issue 7, p26 

    The article offers guidelines for developing customer attentiveness at spas. The needs of customers must be met by spa providers. Asking customers about the quality of service at treatment rooms is likewise significant. It is important to empower spa staff to make decisions and spa providers...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics