Avoiding Disaster Before It Strikes

Carrington, Christopher M.
April 2010
Multichannel News;4/19/2010, Vol. 31 Issue 16, p25
In this article, the author discusses the implications of hurricane forecasts towards among cable system operators in the U.S. He emphasizes the importance of reviewing the business-continuity and disaster-recovery plans of cable system operators. He highlights the significance of home-based, outsourced customer care in providing high quality services which have been utilized by Comcast Corp., Time Warner Cable Inc. and Cox Communications Inc.


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