TITLE

Avoiding Disaster Before It Strikes

AUTHOR(S)
Carrington, Christopher M.
PUB. DATE
April 2010
SOURCE
Multichannel News;4/19/2010, Vol. 31 Issue 16, p25
SOURCE TYPE
Periodical
DOC. TYPE
Opinion
ABSTRACT
In this article, the author discusses the implications of hurricane forecasts towards among cable system operators in the U.S. He emphasizes the importance of reviewing the business-continuity and disaster-recovery plans of cable system operators. He highlights the significance of home-based, outsourced customer care in providing high quality services which have been utilized by Comcast Corp., Time Warner Cable Inc. and Cox Communications Inc.
ACCESSION #
49699354

 

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