Putting Your Best (Web) Foot Forward

Martin, Dave
December 2009
American Banker;12/30/2009, Vol. 174 Issue 230, p9
Trade Publication
The author argues for the need for banks to improve the usability of their websites. They need to improve because many bank customers prefer to do their banking online. The author discusses a report in the periodical "The Wall Street Journal" about Wal-Mart's developing Internet strategy, particularly its site-to-store feature.


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