Turn up the heat on sustainability

Dempsey, Karen
November 2009
Travel Weekly (UK);11/13/2009, p5
Trade Publication
In this article the author reflects on the result of the case between Travel Republic Ltd. and the Civil Aviation Authority in Great Britain. She stresses that travel agents who were hoping that the case will bring clarity on consumer protection issues in the country may feel frustrated in the outcome. The author reiterated the statement of Association of British Travel Agents (ABTA) chairman John McEwan regarding the importance of having a simpler uniform protection for all consumers.


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