TITLE

Customer care

AUTHOR(S)
Bright, Les
PUB. DATE
November 2009
SOURCE
Nursing Older People;Nov2009, Vol. 21 Issue 9, p8
SOURCE TYPE
Academic Journal
DOC. TYPE
Opinion
ABSTRACT
The author reflects on the results of a survey on older people care in Great Britain. He says that the survey found that the number of private care homes rose despite the government policy towards public care. He adds that customers in private care homes spend more of Direct Payments. He predicts the number of older people in private care facilities will increase and they will demand more quality as they directly pay for the services.
ACCESSION #
45390875

 

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