Customer care

Bright, Les
November 2009
Nursing Older People;Nov2009, Vol. 21 Issue 9, p8
Academic Journal
The author reflects on the results of a survey on older people care in Great Britain. He says that the survey found that the number of private care homes rose despite the government policy towards public care. He adds that customers in private care homes spend more of Direct Payments. He predicts the number of older people in private care facilities will increase and they will demand more quality as they directly pay for the services.


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