Lean at the Front Line: All Hands on Deck

Grunden, Naida
September 2009
Frontiers of Health Services Management;Fall2009, Vol. 26 Issue 1, p33
In this article the author comments about the improvement of hospitals' quality of service in the U.S. She states that every medical facility should have a good relationship with their staff because it will help achieve change and will enhance enthusiasm about their work. She also mentions that adapting a Lean approach will help change hospital culture because it views the employees as an asset and it focuses on patient services.


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