TITLE

Lean at the Front Line: All Hands on Deck

AUTHOR(S)
Grunden, Naida
PUB. DATE
September 2009
SOURCE
Frontiers of Health Services Management;Fall2009, Vol. 26 Issue 1, p33
SOURCE TYPE
Periodical
DOC. TYPE
Opinion
ABSTRACT
In this article the author comments about the improvement of hospitals' quality of service in the U.S. She states that every medical facility should have a good relationship with their staff because it will help achieve change and will enhance enthusiasm about their work. She also mentions that adapting a Lean approach will help change hospital culture because it views the employees as an asset and it focuses on patient services.
ACCESSION #
44504230

 

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