Why Are We Still Underperforming?

Toussaint, John
September 2009
Frontiers of Health Services Management;Fall2009, Vol. 26 Issue 1, p27
In this article the author comments about the poor performance of medical care in the U.S. He states that medical errors have caused the death of about 300 people each day and one way to prevent it is to adapt a Lean management strategy to improve health services. He also mentions that it is important to make employees focused on improving the process so that their will be a complete improvement of health services.


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