Wild West has been named and tamed

Cicutti, Nic
September 2009
Money Marketing;9/10/2009, p30
In this article, the author reflects on the Great Britain Financial Services Authority's (FSA) publication which included the number of complaints received by regulated firms. He relates the outcome of the Consulting Paper published in July 2009, which proposes firm-specific complaint data publication. He mentions the Association of British Insurers' (ABI) response to the proposal, which indicates the customers' need for a meaningful information to help them make effective financial choices.


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