Measure of trust

Sinclair, Robert
May 2009
Money Marketing;5/28/2009, p34
In this article the author discusses the brokers' incapability of providing customer satisfaction in the mortgage industry in Great Britain. He cites that the mortgage brokers have been criticized during the Financial Services Authority (FSA) mortgage conference because they have provided conflicting data that can lead to various meanings. He suggests the need of creating a practical and sensible regulation to restore the good reputation of the mortgage brokers.


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