Don't talk soft, talk tactical skills

McGurk, John
March 2009
People Management;3/12/2009, Vol. 15 Issue 6, p18
The author comments on the key skills required for effective job performance noted by the United Kingdom Commission for Employment and Skills (UKCES). He states that these skills are teamwork, customer service, emotional intelligence, resilience, creativity, adaptability, managing conflict, and managing oneself and others. He thinks that treating these skills as soft skills can lead to the perception that they are innate or ephemeral. He suggests that the way the key skills are described must be modified for people to understand and adopt them.


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