Self-Test for meeting and greeting customers, clients, and patients

Lewis, Judy
April 2009
Hudson Valley Business Journal;4/6/2009, Vol. 19 Issue 14, p9
In this article the author discusses the self-test that will help business enterprises enhance their relationship with customers in the U.S. The examination include how to deal with angry customers, the utilization of the right words, and whether employers understand the discomfort felt by customers. It also presents the good words that can be used by businesses that will help build their relationship with clients.


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