First Choice

February 2009
Travel Weekly (UK);2/27/2009, p43
Trade Publication
In this article, the mystery shopper evaluates the customer services provided by First Choice Inc, a travel agency in Dunfermline, Scotland. The mystery shopper rates First Choice as a well presented agency. The mystery shopper observed that the staff at First Choice worked as a team and was impressed with their services.


Related Articles

  • MYSTERY SHOPPER.  // Travel Weekly (UK);10/17/2008, p32 

    The article offers information on the evaluation of customer services of various travel agencies inn in Wolverhampton, England, by a mystery shopper who wanted a family holiday in Portugal, along with some tips for tourists. Agencies evaluated include First Choice, Thomson and Co-op Travel....

  • First Choice.  // Travel Weekly (UK);9/25/2009, p40 

    In this article, the mystery shopper evaluates the services of travel agency First Choice Inc., located at 48 Chantry Way in London, England, for a cruise to Nile. It is stated that, the agent of the agency during consultation didn't take any interest in the needs of the shopper. The agent gave...

  • MYSTERY SHOPPER.  // Travel Weekly (UK);9/19/2008, p34 

    The article evaluates various tour operators on the basis of customer services offered by them. An evaluator visited them and asked about a tour to Lapland on Christmas with themed activities for a family with two young children. In the First Choice Holiday Hypermarket, the evaluator was greeted...

  • THERE'S NO ESCAPE FROM THE MYSTERY SHOPPER.  // Travel Weekly: The Choice of Travel Professionals;4/7/2006, Issue 1815, p46 

    This article presents the author's experience of visiting several travel agencies in Penrith and Cumbria, England, as a mystery shopper. The author was looking for a family holiday in Greece. The consultant at Avant Grade Travel simply said that the author could travel with any operator to any...

  • Scoring system.  // Travel Weekly (UK);2/27/2009, p43 

    The article presents a break-up of the scoring system used by mystery shopper to rate travel agencies. Out of 100, 50 is allocated for advice and product knowledge, 25 for customer service, 15 for external/internal appearance and 10 for overall experience. It is stated that agencies not...

  • MYSTERY SHOPPER.  // Travel Weekly (UK);8/7/2014, Issue 2231, p34 

    The article offers information on evaluation of tour operators through mystery shopper. It is noted that mystery shopper made enquiry about to spend a week in Sharm el-Sheikh out of the school holidays in September or October by a couple in the budget of 2,250 dollar. It is noted that travel...

  • THERE'S NO ESCAPE FROM THE MYSTERY SHOPPER.  // Travel Weekly: The Choice of Travel Professionals;5/12/2006, Issue 1820, p38 

    The article presents ratings of various tour operators as evaluated by a mystery shopper. Thomas Cook AG is an attractive shop with a good corner location on a pedestrian street. It had well-stocked brochure racks. Premier Travel is a nice agency with lots of neatly racked brochures and plenty...

  • MYSTERY SHOPPER.  // Travel Weekly (UK);11/7/2008, p42 

    In this article, a mystery shopper evaluates the services provided by various travel agents in Bromsgrove in Worcestershire, England, while offering a wedding package for a couple with small budget. When the shopper went to Thomas Cook at 92 High Street, she was served straight away by an agent...

  • BUSINESS MATTERS MYSTERY SHOPPER.  // Travel Weekly (UK);7/4/2008, p32 

    In this article, the customer services of various travel agencies are rated including Thomson Travel, Thomas Cook Group PLC and Tesco PLC, by a mystery shopper. The mystery shopper found that the consultant at Thompson made no attempt to find out exactly what the shopper wanted or whether there...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics