TITLE

MAUREEN

PUB. DATE
February 2009
SOURCE
Travel Weekly (UK);2/27/2009, p36
SOURCE TYPE
Trade Publication
DOC. TYPE
Opinion
ABSTRACT
In this article, the author comments on how to build and manage the customer relationship with several travel agencies. The author says that a couple who was booked by him on a holiday to Greece in September 2008 were unable to travel because of the collapse of XL Leisure Group PLC, with which they were booked to fly.
ACCESSION #
37193728

 

Related Articles

  • Deadlock: Agents cling to XL cash. Gray, Chris // Travel Trade Gazette UK & Ireland;12/19/2008, Issue 2847, p07 

    The article reports that XL Leisure Group administrators are pursuing agents for millions of pounds they hold as payments for holidays with the firm in Great Britain. It notes the administrators are taking steps to recover the money from agencies after legal advice that agents should hand it...

  • Freedom Direct offers free cover.  // Travel Trade Gazette UK & Ireland;9/26/2008, Issue 2835, p6 

    The article reports on the launch of free Supplier Failure Cover on all bookings during the third week of September 2008 by the Newcastle, England-based call center and travel agency Freedom Direct following the collapse of the travel agency, XL Leisure Group. Freedom Direct is also offering the...

  • Confidence dip leads public back to trade. Berman, Chloe // Travel Weekly (UK);10/3/2008, p5 

    The article reports that according to a survey conducted by the market research company TNS, nearly 20% of customers in Great Britain are likely to book their holidays with a travel agent following the collapse of the firm XL Leisure Group. Almost 60% of the 2,071 people surveyed said that they...

  • Shortfall felt at Bristol airport. Murray, Rupert // Travel Trade Gazette UK & Ireland;10/31/2008, Issue 2840, p4 

    The article reports that the South West Independent Federation of Travel Agents are calling on the British travel industry to solve the lack of flights available from Bristol International Airport due to the collapse of XL Leisure Group. The federation claims that there is not enough flights to...

  • XL claims still flood in to CAA.  // Travel Weekly (UK);7/3/2009, p7 

    The article reports that Great Britain's Civil Aviation Authority (CAA) is still receiving boxes of claims for refunds for XL Leisure Group bookings, nine months after its collapse. The Association of British Travel Agents (ABTA) has suggested that the CAA overestimated the number of outstanding...

  • Agents prepare for commission losses. Dennis, Juliet; Robertson, Edward // Travel Weekly (UK);9/19/2008, p2 

    The article informs that travel companies are reviewing capacity and supplier relationships while agents face thousands of pounds in lost commission following XL Leisure Group's demise. The collapse of trade-only seat operator Freedom Flights has hit agents particularly hard and forced them to...

  • Public defer to agents. Berman, Chloe // Travel Weekly (UK);9/19/2008, p7 

    The article informs that the collapse of XL Leisure Group has been seen as an opportunity for travel agents to demonstrate the value of booking through the trade. Some agents have reported an increase in bookings from customers who would normally go online. Global Travel Lounge director Peter...

  • What does XL's exit spell for the industry? Photi, Chris // Travel Weekly (UK);9/19/2008, p8 

    The article presents the author's opinion on the immediate impact of XL Leisure Group's demise on the travel industry. The author thinks that the market will improve for most operators in long term. The author says that tour operators that bought product from XL will need to repatriate their...

  • LETTERS. Collett, Roy; Wiersum, Reinhard; Moore, Derek; Jones, Alison // Travel Weekly (UK);9/19/2008, p22 

    Several letters to the editor are presented on issues related to the travel industry including one stating advantages of booking with a travel agent rather than on the Internet or through a call centre on the onset of the collapse of XL Leisure Group and another discussing efficiency of a tour...

Share

Read the Article

Courtesy of VIRGINIA BEACH PUBLIC LIBRARY AND SYSTEM

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics