TITLE

Staff are driving force when healing wounds

AUTHOR(S)
Jones, Derek
PUB. DATE
October 2015
SOURCE
Travel Trade Gazette UK & Ireland;10/8/2015, p49
SOURCE TYPE
Trade Publication
DOC. TYPE
Opinion
ABSTRACT
The author discusses the significant role of employees in rebuilding a damaged business reputation, relative to the diesel emissions test scandal involving automaker Volkswagen AG. He mentions the importance of building a family-like bond with staff and those people that the company has worked with, suggesting that a friendly face, personal service and honest information will last longer in customers. Also mentioned is the importance employee empowerment in rebuilding a damaged relationship.
ACCESSION #
110325610

 

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