Staff are driving force when healing wounds

Jones, Derek
October 2015
Travel Trade Gazette UK & Ireland;10/8/2015, p49
Trade Publication
The author discusses the significant role of employees in rebuilding a damaged business reputation, relative to the diesel emissions test scandal involving automaker Volkswagen AG. He mentions the importance of building a family-like bond with staff and those people that the company has worked with, suggesting that a friendly face, personal service and honest information will last longer in customers. Also mentioned is the importance employee empowerment in rebuilding a damaged relationship.


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