TITLE

Study's Findings Deserve Clarification

PUB. DATE
November 2011
SOURCE
Credit Union Journal;11/21/2011, Vol. 15 Issue 45, p6
SOURCE TYPE
Trade Publication
DOC. TYPE
Letter
ABSTRACT
A letter to the editor is presented in response to the article on a study that compared phone satisfaction surveys to mystery shopping, published in October 31, 2011 issue.
ACCESSION #
67643926

 

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