February 2009
Travel Weekly (UK);2/27/2009, p35
Trade Publication
Several letters to the editor are presented in response to articles in previous issues including an article related to customer service, "Tired of chasing up the trade" in the February 20, 2009 issue, and an article related to travel agents.


Related Articles

  • A two-week 'girlie' holiday for six in June to Thailand, based in two centres.  // Travel Trade Gazette UK & Ireland;5/14/2004, Issue 2614, p36 

    Features travel agencies in Great Britain that are offering a package trip to Thailand. Type of brochures offered; Comment on the customer service offered by these agencies; Points given to each travel agency.

  • STAR AGENT.  // Travel Trade Gazette UK & Ireland;7/29/2005, Issue 2676, p54 

    Features Rivington Road, England-based travel agent Thomas Cook. Customer services; Promptness of agents; Resourcefulness of staff.

  • Mystery Shopper.  // Travel Weekly Australia;6/15/2007, Issue 52, p14 

    The article focuses on the ratings of a Mystery Shopper to several travel agencies at the shopping centers in North Territory. The Escape Travel got a rating of 80% for excellent staff attitude and above average product knowledge. The Flight Center comes in at 78% for superior product knowledge...

  • MYSTERY SHOPPER.  // Travel Weekly (UK);1/23/2009, p38 

    The article presents the ratings that mystery shoppers have made during their visits to various travel agencies in Great Britain. It includes one who gave 85% to Travelounge, due to the lack of enthusiasm that the agent had showed him. Another rated Thomson agency 93%, stating that he was...

  • Companies urged to look before they leap.  // Travel Trade Gazette UK & Ireland;5/13/2002, Issue 2513, p39 

    Discusses the warning given to travel companies regarding their investment decisions on customer relationship management (CRM) systems. Risk faced by companies that invest in CRM systems; Requirement for companies that plan to invest in CRM systems; Cost of CRM systems .

  • Ring the changes on abusive callers. Lacey, Hoda // Travel Trade Gazette UK & Ireland;3/24/2003, Issue 2556, p22 

    Provides tips on how travel agency customer service employees can deal with aggressive customers. Information that should be provided to calling customers; Attitude that should be adopted by customer service employees when dealing with abusive clients.

  • this week's request: A relaxing two-week holiday in a quiet resort in Greece for two adults in June.  // Travel Trade Gazette UK & Ireland;9/17/2004, Issue 2632, p34 

    Reports developments in travel industry as of September 17, 2004. List of top independent agencies; Average scores awarded to the leading multiples and independent agencies since November 2003; Tips for travel agents on building customer relations.

  • A four-night self-catering break in Normandy for two adults in September, travelling by car via ferry.  // Travel Trade Gazette UK & Ireland;8/26/2005, Issue 2680, p82 

    Presents the rating of travel agencies following their response to the request of Travel Travel Gazette's Top Shop mystery shopper in Great Britain. Appreciation of the polite and friendly attitude of a travel agent from Thomas Cook; Dissatisfaction of the customer service offered at Anemone...

  • LETTERS. Cole, Jan; Derrick, Andy; Blackwell, Chris // Travel Weekly (UK);10/10/2008, p25 

    Several letters to the editor are presented related to tourism in Great Britain including "Distribution Has to be Overhauled" in the October 3, 2008 issue, "High-Street Agencies Ahead in Multi-Channel Selling" in the September 12, 2008 issue and an article on customer service.


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics