TITLE

FEEDBACK

AUTHOR(S)
Bhote, Dadi; McMurtrie, Mary Ellen; Barcellos, Christopher
PUB. DATE
September 2005
SOURCE
CRM Magazine;Sep2005, Vol. 9 Issue 9, p14
SOURCE TYPE
Trade Publication
DOC. TYPE
Letter
ABSTRACT
Presents letters to the editor referencing articles and topics discussed in previous issues of "Customer Relationship Management" magazine. Response to an article that features customer relationship management ideas; Success of the hosted call center model; Responsibility of everyone in a business organization for the customer experience.
ACCESSION #
18315866

 

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