Is The Customer Always Right?

Eriksen, Beth; Putnam, Rick; Bursztein, Hugo; Scott, Kevin; Sax, Stan; Mansukhani, Bharat; Ravanis, George
August 2004
Restaurant Hospitality;Aug2004, Vol. 88 Issue 8, p12
Trade Publication
Presents letters to the editor referencing an article discussed in the previous issue. Advice on dealing with customer complaints at restaurants; Importance of customer loyalty; Need for restaurant operators to satisfy their customers.


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