Strategic Operations

April 2012
HealthLeaders Magazine;Apr2012, Vol. 15 Issue 4, p30
An interview with several healthcare industry executives is presented. With regard to impact of healthcare information technology (IT), Richard Vaughn says that patients love patient portals because it allows them to see their immunization records and leave an electronic mail message for nurse or doctor. Tomas Gregorio discussed the open-source software he uses. Regarding IT systems, Gallup stresses that technology does not solve problem but enables people to develop a better process.


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