How Can I Help You?

October 2011
Multichannel News;10/3/2011, Vol. 32 Issue 37, p8
An interview with restaurateur Danny Meyer is presented. When asked about the difference between the cable industry's customer service and hospitality, Meyer mentions the influence of Internet on all people which has changed everything along with the shelf life of innovation. He notes its relationship to the industry and calls it the air-conditioner theory. He also believes that the customers are not always right.


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