Comunicación de vanguardia

January 2011
Entrepreneur Mexico;ene2011, Vol. 19 Issue 1, preceding p12
No abstract available.


Related Articles

  • Tech support...at the restaurant. Schneider, Richard T. // Hydraulics & Pneumatics (1996);Jun2001, Vol. 54 Issue 6, p4 

    Describes a humorous scenario illustrating what a typical transaction is like between a computer technical support personnel and a client. Client's difficulty of articulating specific computer problems over the telephone; Technical support personnel's use of circumlocution to make it appear...

  • Start expecting less from virtual support and things should only get better. Foster, Ed // InfoWorld;12/09/96, Vol. 18 Issue 50, p64 

    Discusses the demise of real technical support in the computer industry. Vendors' practice of using electronic mail purportedly to provide technical support to customers; Failure of many companies to respond to queries sent through e-mail; Use of a canned response to promote the company's...

  • Vendors are implementing new and improved ways to not offer tech support. Foster, Ed // InfoWorld;12/02/96, Vol. 18 Issue 49, p56 

    Expresses disappointment about how vendors are exploring every way possible to avoid answering technical support questions from customers. Failure of many companies to respond to questions sent through electronic mail and online services or those posted on the Web; Customer complaints about...

  • Tech support: More pain than it's worth. Stanco, Zach // Pipe Dream;11/30/2010, Vol. 78 Issue 21, p6 

    In this article, the author talks about technological support and the flawed system of computer companies' customer service .

  • Microsoft boosts online support. Leach, Norvin // PC Week;05/19/97, Vol. 14 Issue 20, p8 

    Informs that Microsoft Corp. has posted online tools and technologies to handle the number of users turning to the World Wide Web for product support. Details about the tools and technologies added; Increase in the number of computer users seeking technical support via the Internet.

  • DON'T YOU BELIEVE IT... YOUR CALL IS IMPORTANT TO US. Dryburgh, Alastair // Management Today;Oct2010, p16 

    The article offers information on the principles used in a call centre including limit of call duration, hyperspecialisation, and customer service.

  • The 4 Key Customer Service Omnichannel Considerations. KLIE, LEONARD // CRM Magazine;Jul2014, Vol. 18 Issue 7, p44 

    The article discusses the four key factors to be considered in delivering omnichannel customer service. Key considerations mentioned include the utilization of a multichannel communication systems in the contact centers, the use of mobile devices such as smartphones and tablet computers in the...

  • S1 Using Econiq CRM Software. Wade, Will // American Banker;9/25/2007, Vol. 172 Issue 185, p17 

    The article reports that S1 Corp. has acquired customer relationship software from Econiq Inc. of Boston, Massachusetts, to be incorporated into its sales and call center applications. This software allows bank employees to note major events in customers' lives, such as marriages or births. Neil...

  • Set the Scene. RIEBE, RANDAL // Systems Contractor News;Nov2012, Vol. 19 Issue 13, p82 

    The author discusses the needs and challenges that comes along with the growth of video communications in operation centers, call centers, and command and control environments. He cites the importance of understanding the function and needs of the particular operations center being deal with....


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics