Meet the New Boss

March 2001
Inc.;2001 Inc. Technology 1, Vol. 23 Issue 4, p20
Interviews business consultant Patricia Seybold on her views on customer relations. Impact of technology on consumer satisfaction; Problems with customer loyalty.


Related Articles

  • QUESTIONING AUTHORITY. Seybold, Patricia // Across the Board;May/Jun2001, Vol. 38 Issue 3, p19 

    Interviews electronic commerce consultant Patricia Seybold regarding customer relations. Views on building community among customers; Comments on brand loyalty; Details on her book `The Customer Revolution: How to Thrive When Customers Are in Control.'

  • CRM focus will be on integration in 2003. Maddox, Kate // B to B;2/10/2003, Vol. 88 Issue 2, p12 

    Interviews the founder and chief executive officer of the Boston, Massachusetts-based company Patricia Seybold Group Inc., Patricia Seybold. Seybold's comments on the seamless integration in customer relationship management (CRM) in 2003; Success regarding CRM implementations; Developments in...

  • Fast Talk.  // Fast Company;Sep2001, Issue 50, p80 

    Interviews several executives regarding the customer economy and customer relationship management. Kelley Mahoney, chief marketing officer of Staples.com; Patricia Seybold, founder and CEO of the Patricia Seybold Group; George F. Colony, chairman and CEO at Forrester Researcher Inc.

  • Dialogue. Baragwanath, Graham; Carroll, Nicholas // Business Quarterly;Winter97, Vol. 62 Issue 2, p28 

    Presents the feedback of the authors to the article `Dealing With Smart Clients,' by Gabe C. Shelley which appeared in the autumn 1997 issue of Ivey Business Quarterly. Skills needed by professionals to succeed; Comments of Graham Baragwanath of Deloitte & Touche Consulting on the management...

  • Expanding Our Clients' Expectations of Quality. Horner, Larry D. // Business Forum;Fall88/Winter89, Vol. 14 Issue 1, p35 

    Part I. Illustrates how management consultants can expand their clients' expectations for quality. 'Balloon illustration' for consulting quality; Responding to what clients want by taking steps in each of three elements of quality in consulting; Expansion of quality without inflation of costs...

  • READY FOR A CUSTOMER COUP? Bankston, Karen // Credit Union Management;Aug2001, Vol. 24 Issue 8, p8 

    Presents an interview with Patricia B. Seybold, author of the book `The Customer Revolution,' about what the customer economy holds in store for financial institutions and business in general. Measurement of success in customer economy; Problems with service delivery.

  • Your Corporate Client Is in Financial Difficulty and Solicits Your Advice. Stutman, Jack; Francis, Merril R.; Corotto, Allen; Glatt, Herman L. // Business Lawyer;Nov72, Vol. 28 Issue 1, p253 

    Presents a panel discussion on how to advice a corporate client with financial problems in the United States. Approaches in solving the problem; Weaknesses of the informal proceeding; Resolution of the problem by out-of-court negotiation.

  • Exit routes. Dampier, Mark // Money Marketing;7/19/2007, p14 

    The author reflects on the treatment accorded by advisers to customers who come out and stayed in Great Britain. He claims that some advisers whose funds were going on a bid basis were not treating clients fairly. He said that customers should be treated accordingly regardless of whether they...

  • CONFESSIONS of a Consultant. Kihn, Martin // Across the Board;Mar/Apr2005, Vol. 42 Issue 2, p16 

    Features the work of a business consultant. Qualities of beginning consultants; Duties of a consultant; Work challenges faced by a consultant; Tips for dealing with clients. INSETS: The Realities of Consulting;Don't Sit Next to Me.


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics