'We need to listen to people more than we do.'

Smedley, Tim
September 2008
People Management;9/4/2008, Vol. 14 Issue 18, p20
An interview with British Airways director Tony McCarthy is presented. McCarthy admits there is a huge crisis in the industry but what they need to look at is how they can do things better than they are doing at the moment. He says he has 10 direct reports, with business partners covering eight parts of the business, each with small teams. He also comments on a change in terms of the OpenSkies agreement whereby competition was free to come into the market and take their work.


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