Creature comforts

Bayes, Robin
May 2007
Travel Weekly Australia;5/18/2007, Issue 48, p14
Trade Publication
An interview with Lynne Ireland, vice president of Small Luxury Hotels of the World's (SLHW) Asia Pacific hotel, is presented. When asked about the customers' expectation from the industry, she emphasizes the presence of excellent quality of service, cuisine and brilliant facilities. She stresses that price is an obstacle for the clients if their experience does not match with the expectation. Information about the services' properties included in the luxury category is included.


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