A New Lease on CRM

Greene, Carl; Beasty, Colin
May 2007
CRM Magazine;May2007, Vol. 11 Issue 5, p45
Trade Publication
The article presents an interview with Carl Greene, executive director of Philadelphia Housing Authority (PHA). According to him, they offer affordable housing and rent subsidies. He says that they are in a period of declining federal propagations and budgeting. To reduce costs, he states that they are tracking their operations efficiently. He thanked the integration between PeopleSoft costumer relationship management (CRM) Field Service and their human resource (HR) system.


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