IBM Global Services And FCAPS

December 2006
Business Communications Review;Dec2006, Vol. 36 Issue 12, p37
Trade Publication
The article presents an interview with Dave Radcliffe, IPT/VOIP service manager of global IP-telephony services for IBM Integrated Technology Delivery. Topics discussed include how he determined that the FCAPS model would work for IBM, what he used as a reference for the model, how he sold the FCAPS model to IBM, the benefits and resistance to the use of the FCAPS model, and the elements of IBM's managed services that were not covered by the model, which included the monitoring arena, which initially led to problems.


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