A CRM Manufacturing Makeover

Johnson, Robby; Beasty, Colin
December 2006
CRM Magazine;Dec2006, Vol. 10 Issue 12, p45
Trade Publication
The article presents an interview with Robby Johnson, Information Systems supervisor of J&H Machine Tools. He discusses the services of their company, including selling, installing and programming metal-cutting machine tools. When asked about the problems they are facing, he refers to the customer relations management system that the company is using before.


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