In the Spotlight: John G. Russell

July 2006
American Gas;Jul2006, Vol. 88 Issue 6, p36
Trade Publication
The article presents an interview with John G. Russell, president and chief operating officer of Consumers Energy in the U.S. When asked about his greatest challenge in facing Consumers Energy, he noted the quality of service they provide for their customers. In motivating his employees, he established clear and comprehensible expectations and offers ongoing feedback so that they will know how far they are moving toward achieving their expectations.


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