TITLE

In the Spotlight: John G. Russell

PUB. DATE
July 2006
SOURCE
American Gas;Jul2006, Vol. 88 Issue 6, p36
SOURCE TYPE
Trade Publication
DOC. TYPE
Interview
ABSTRACT
The article presents an interview with John G. Russell, president and chief operating officer of Consumers Energy in the U.S. When asked about his greatest challenge in facing Consumers Energy, he noted the quality of service they provide for their customers. In motivating his employees, he established clear and comprehensible expectations and offers ongoing feedback so that they will know how far they are moving toward achieving their expectations.
ACCESSION #
22533497

 

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