Secret of My Success

Carpenter, Anida; Beatsy, Colin
January 2006
CRM Magazine;Jan2006, Vol. 10 Issue 1, p44
Trade Publication
The article presents an interview with Anida Carpenter, operations manager for Customer Research & Business Intelligence at Hughes Network Systems Inc. When asked about the need for an enterprise feedback management solution, Carpenter cited the company's need to have a centralized solution that could define and create consistent surveys. She explains the reason behind selecting a solution from Perseus Development Corp. She said the reduced costs of conducting surveys was one of its rewards.


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