Shifting Gears

November 2005
FoodService Director;11/15/2005, Vol. 18 Issue 11, p6
Trade Publication
This article presents an interview with Linda Lafferty, Bruce Thomas, Howard Traver, Alice Pollard, Mary Spicer and Paul Hubbard, all of which are health care operators. Thomas, Traver and Lafferty gave their comments on the way they increase their retail sales. While Pollard and Hubbard discuss the benefits from marketing their retail operations to the community. Finally, Spicer, Lafferty, Thomas and Hubbard commented on the emphasis being put on Press Ganey patient satisfaction score.


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