- 'Satisfaction' Costs. Weisberg, Karen // FoodService Director;8/15/2006, Vol. 19 Issue 8, p16
In this article the author reflects on the unfairness of the patient satisfaction scores given to healthcare operators. She cites the frustrations of Linda Lafferty, director of food and nutrition services at Rush University Medical Center, over the inherent unfairness of grading on a curve. She...
- Effect of Spanish Interpretation Method on Patient Satisfaction in an Urban Walk-in Clinic. Lee, Linda J.; Batal, Holly A.; Maselli, Judith H.; Kutner, Jean S. // JGIM: Journal of General Internal Medicine;Aug2002, Vol. 17 Issue 8, p641
OBJECTIVE: To examine the effect of Spanish interpretation method on satisfaction with care. DESIGN: Self-administered post-visit questionnaire. SETTING: Urban, university-affiliated walk-in clinic. PARTICIPANTS: Adult, English- and Spanish-speaking patients presenting for acute care of...
- The Searchers: How Consumers Can Find Cost-Effective, Quality Health Care. Renick, Oren; Chamberlain, Krista; Marlow, Timothy W.; Schade, Brian J. // Employee Benefits Journal;Mar2000, Vol. 25 Issue 1, p3
Presents a study which examined patient satisfaction on cost-effective and quality health care. Background on consumers' confusion over the selection of health providers; Methodology used in the study; Results and conclusion.
- Evidence-based medicine and the patient. Bee, Judy // Patient Care;9/15/2001, Vol. 35 Issue 17, p48
Focuses on factors to consider when providing patient care under evidence-based medicine (EBM). Ways to achieve patient satisfaction; Importance of negotiation and compromise in EBM practice.
- Relationship-Centered Administration: Transferring Effective Communication Skills from the Exam Room to the Conference Room. Marvel, Kim; Bailey, Austin; Pfaffly, Carol; Gunn, William; Beckman, Howard // Journal of Healthcare Management;Mar/Apr2003, Vol. 48 Issue 2, p112
Focuses on the impact of relationship-centered healthcare on patient satisfaction and improvement of health outcomes. Components of relationship-centered healthcare; Assessment of the frequency and types of relationship-centered behaviors; Concept of relationship-centered administrative approach.
- Research Notes. // Healthcare Executive;Jul/Aug2002, Vol. 17 Issue 4, p39
Presents the results of a survey on the importance of patient satisfaction rates on healthcare organizations. Type of data-gathering methods used; Details of the revised procedures implemented due to patient feedback; Role of chief executive officers on patient satisfaction.
- Care connections: High tech, high touch. Batalden, Paul // AHA News;07/07/97, Vol. 33 Issue 26, p7
Focuses on the achievement of patient satisfaction through the proper management of the health care's front line. Slow change in health care; Keys to effective use of information; Focus on the success of the front line.
- What you see is what you get. GANEY, RODNEY F.; DRAIN, MAXWELL // Trustee;Nov/Dec98, Vol. 51 Issue 10, p6
Discusses the delivery of health care services to clients. Emphasis on patient satisfaction needs; Aspects of an integrated health care delivery system; Goals of patient satisfaction.
- Patient Priorities. PREWITT, EDWARD // HealthLeaders Magazine;Jul/Aug2013, Vol. 16 Issue 6, p6
The author discusses the importance of patient satisfaction and experience in the healthcare industry based on the Net Promoter Score established in 2003 and introduces the articles within the current issue including a report on the Hospital Consumer Assessment of Healthcare Providers and...