Exceptional customer service takes the `Ritz' touch

Hays, Scoff
January 1999
Workforce (10928332);Jan1999, Vol. 78 Issue 1, p99
Presents an interview with Leonardo Inghilleri, senior vice president of human resources for the Ritz-Carlton Hotel Co., regarding training of employees in the firm. How the firm determines the ideal profile for each specific job; Employee orientation; Elements of customer service training.


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