TITLE

Exceptional customer service takes the `Ritz' touch

AUTHOR(S)
Hays, Scoff
PUB. DATE
January 1999
SOURCE
Workforce (10928332);Jan1999, Vol. 78 Issue 1, p99
SOURCE TYPE
Periodical
DOC. TYPE
Interview
ABSTRACT
Presents an interview with Leonardo Inghilleri, senior vice president of human resources for the Ritz-Carlton Hotel Co., regarding training of employees in the firm. How the firm determines the ideal profile for each specific job; Employee orientation; Elements of customer service training.
ACCESSION #
1439160

 

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