How I turned round a struggling practice

January 2018
Pulse;Jan2018, p46
The article presents an interview with Jacksdale Medical Centre's singlehanded general practice (GP) principal Karen Brown. She talks about the recognition received by her GP surgery in Clinical Commissioning Group (CCG's) infection prevention and control audit, the CCG's practice profile audit's report showing a decline in GP referrals to hospitals, and her experience of using phone consultations for improving access and prioritizing GP appointments.


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