TITLE

An open-and-shut case for customer services

AUTHOR(S)
McHale, Jo
PUB. DATE
April 1997
SOURCE
People Management;4/17/1997, Vol. 3 Issue 8, p58
SOURCE TYPE
Review
DOC. TYPE
Entertainment Review
ABSTRACT
Reviews the video `Through the Customer's Eyes.'
ACCESSION #
9710230453

 

Related Articles

  • Tom Peters' video guide to keeping customers happy. McHale, Jo // People Management;1/12/1995, Vol. 1 Issue 1, p52 

    Features `Customer Service with Soul,' a video tape released by Tom Peters. Companies that exhibited their commitment to putting customer first and succeeded in it; Comments about the video.

  • The JAL guide to the professional literature: Library services. Osmus, Lori L.; Stevens, Norman // Journal of Academic Librarianship;Jan1993, Vol. 18 Issue 6, p397 

    Reviews the books and videotapes on library services such as `Access Services: The Convergence of Reference and Technical Services,' edited by Gillian M. McCombs, `Customer Service: More Than a Smile,' and `Does This Completely Answer Your Question?.' More.

  • Customer service how-to tapes available.  // American Libraries;Feb94, Vol. 25 Issue 2, p198 

    Informs that the videotape `Customer Service: The Heart of the Library,' featuring American Library Association (ALA) president Hardy R. Franklin, is available from ALA Video/Library Video Network; Ordering information.

  • Customer-service video. Cohen, Sacha // Training & Development;Sep97, Vol. 51 Issue 9, p60 

    Introduces Producers Media International's customer-service video `That's What I Call Customer Service.' Price; Contact information.

  • Book reviews: Professional reading. Farris, D. // Library Journal;1/1/1992, Vol. 117 Issue 1, p185 

    Reviews the videotape `Customer Service: More Than a Smile,` by ALA Video/Library Video.

  • Go Fish. Pritchard, Alexa // Parks & Recreation;Feb2000, Vol. 35 Issue 2, p64 

    Presents information on the videotape `FISH,' which is about the Pike Place Fish Market in Seattle, Washington. Basic concepts of FISH philosophy; Relation of FISH philosophy to providing customer service; Impact of FISH on staff relationship.

  • Recent releases.  // People Management;2/23/1995, Vol. 1 Issue 4, p53 

    Presents a list of videotapes, loose-leaf training pack and a board game that are good training resources for personnel management and training of managers. Details on videotapes `The Green Movie,' from Melrose and `Customer Service: Who Cares?,' by the Training Media Group; Description and...

  • Media Reviews.  // Training & Development;Dec99, Vol. 53 Issue 12, p82 

    Reviews videotapes designed to upgrade the skills of customer service representatives. Includes `It's Your Call,' released by CMD Publishing; `The Secret: Customer Service Uncovered for Hospitality,' released by American Media; `You've Got Customers,' released by Video Visions.

  • RATINGS. Lewis, Jason // T+D;Jun2003, Vol. 57 Issue 6, p71 

    Reviews the training and development tool MindLeaders Customer Service and the video 'Glad I Could Help.'

Share

Read the Article

Courtesy of VIRGINIA BEACH PUBLIC LIBRARY AND SYSTEM

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics