TITLE

What do America Online & Dennis Rodman have in common?

AUTHOR(S)
Austin, Nancy K.
PUB. DATE
July 1997
SOURCE
Inc.;Jul97, Vol. 19 Issue 10, p52
SOURCE TYPE
Periodical
DOC. TYPE
Editorial
ABSTRACT
Opinion. Explains why the author canceled her service with America Online (AOL). The rudeness of the service at AOL; The blaming of customers for problems; The importance of companies in valuing customers.
ACCESSION #
9707010457

 

Related Articles

  • Critics: AOL invades user privacy. Rodger, Will // Inter@ctive Week;02/24/97, Vol. 4 Issue 5, p5 

    Focuses on the marketing practices of America Online Incorporated (AOL). Circumstances involving AOL; Comments from AOL representative Trish Primrose; Criticism of AOL and other online services; Information on the letter of apology sent by AOL chief executive officer, Steve Case.

  • America Online Giving E-Wallets for Christmas. Kutler, Jeffrey // American Banker;10/6/1998, Vol. 163 Issue 191, p18 

    Announces plans by America Online Inc. (AOL) to offer digital wallets, an electronic service, to its customers over the 1998 Christmas season. Features and advantages of the electronic wallet; Factors which motivated the company to launch this service; Comments by Wendy Brown, vice president of...

  • AOL's massive effort to keep America Online. Gaskin, James // Inter@ctive Week;02/02/98, Vol. 5 Issue 4, p30 

    Presents information on America Online Incorporated (AOL), while highlighting their efforts to keep the AOL services available. Details on the services provided by the company; Comments from Matt Korn, AOL's senior vice president of network operations; Indepth look at America Online Incorporated.

  • Free Internet time? What does a trial really involve?  // PCWorld;Sep1997, Vol. 15 Issue 9, p41 

    Explains some of the fine-print restrictions involved in the free-trial period being offered by America Online. The necessity of a credit card; What it takes to cancel.

  • AOL buys some time. Jackson, David S. // Time;2/10/1997, Vol. 149 Issue 6, p50 

    Discusses the difficulties being faced by America Online (AOL) since going to a single fee for unlimited service in December 1996. The response from consumers and government officials; The promise by AOL of a refund; The comments from chairman Steve Case.

  • AOL launches notification service.  // RCR Wireless News;1/14/2002, Vol. 21 Issue 2, p7 

    Reports on the notification service launched by America Online Inc. Features of the notification service.

  • How Do You Spell 'Customer'? S-E-R-V-I-C-E. Dobbins, Kurt // Telecommunications - Americas Edition;Jul2001, Vol. 35 Issue 7, p61 

    No abstract available.

  • Why does AOL contine to put profits ahead of its customers? Bird, Drayton // Marketing (00253650);6/28/2001, p24 

    Comments on the profits of America online (AOL). Quality of customer service; Technological failure of AOL; Ignorance of AOL on the customers complaints.

  • Brother, can you spare a bill? Emmett, Arielle // America's Network;06/15/98, Vol. 102 Issue 12, p10 

    Relates the difficulty faced by the author when she tried to request a hard copy of her online telephone bill from Tel-Save, the long-distance carrier handling America Online's (AOL) phone service. Revolutionary rates and billing features promised by AOL; Glitches in Tel-Save's online...

Share

Read the Article

Courtesy of VIRGINIA BEACH PUBLIC LIBRARY AND SYSTEM

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics